Privacy Policy

Last updated: 14 July 2026

This Privacy Policy explains how Smartie Group Limited (Smartie, we, us, or our) accesses, collects, uses, shares, protects, retains, and deletes information when you use the Smartie Super App, Smartie websites, and related Smartie services including SmartPay, SmartRewards, SmartStay, SmartFood, SmartRide, SmartTours, merchant services, delivery services, and support services (together, the Platform).

This page is intended to serve as the public privacy policy for Smartie's app listings, including Google Play. It should be read together with any in-app privacy notices, permission prompts, and the Google Play Data safety section for the relevant Smartie app.

1. Privacy contact and inquiries

The developer and operator of the Platform is Smartie Group Limited. You can submit privacy questions, access requests, correction requests, deletion requests, or complaints through our customer support channels:

• Customer support
• Smartie Help Centre

Please include enough information for us to identify your account and the service your request relates to. We may need to verify your identity before acting on a privacy or account request.

2. Information we collect

The information we collect depends on how you use the Platform, the features you choose, the permissions you grant, and whether you are a customer, merchant, delivery-driver, provider, or other partner. We may collect the following categories of information:

• Account and profile information: name, phone number, email address, username, password or authentication credentials, profile photo, date of birth, address, preferred language, and account settings.
• Identity and eligibility information: identity documents, business registration details, tax or compliance details, age or authority confirmations, and other information needed for verification, fraud prevention, regulatory compliance, or partner onboarding.
• Transaction, order, booking, and service information: purchases, payments, refunds, rewards, bookings, food orders, ride or delivery requests, merchant interactions, pickup and delivery details, timestamps, receipts, invoices, status updates, ratings, reviews, and dispute records.
• Payment and financial information: payment method details, masked card or wallet information, transaction identifiers, settlement information, balances, fees, and chargeback or refund information. Full payment credentials may be handled by payment processors and financial service providers rather than stored directly by Smartie.
• Location information: approximate or precise location where you enable location-based features, such as finding nearby merchants, calculating delivery or ride availability, showing pickup or drop-off locations, supporting driver or delivery workflows, preventing fraud, or confirming delivery. Where Android requires runtime permission, we request it before accessing location data.
• Contacts information: contact details only if you choose to use an invite, referral, contact sync, or similar feature and grant the relevant permission. You can disable contact access in your device settings.
• Camera, photos, files, and media: images, documents, receipts, delivery confirmation photos, identity documents, merchant onboarding files, or support attachments where you choose to upload them or grant access.
• Communications and support information: messages, support tickets, chat content, call or communication metadata, feedback, survey responses, complaint details, and records of our responses.
• Device, app, and usage information: device model, operating system, app version, language, IP address, network information, identifiers such as Android Advertising ID or app set ID where permitted, crash logs, diagnostics, performance data, pages or screens viewed, feature usage, referral source, and security events.
• Marketing and preference information: notification preferences, promotion interactions, loyalty participation, saved offers, and communication opt-in or opt-out choices.

3. How we collect information

We collect information in these ways:

• directly from you when you create an account, place an order, make a payment, upload documents, contact support, or use a Platform feature;
• automatically from your device and app usage, subject to your device settings and permissions;
• from merchants, drivers, delivery partners, accommodation providers, payment providers, fraud prevention providers, support providers, and other service providers involved in providing the Platform;
• from public sources or regulatory, identity verification, and compliance databases where needed for lawful verification, safety, fraud prevention, or compliance purposes.

4. How we use information

We use information for the following purposes:

• to create, authenticate, operate, and secure your account;
• to provide Smartie services, including payments, rewards, merchant services, orders, deliveries, rides, bookings, customer support, and partner workflows;
• to process payments, refunds, settlements, fees, invoices, chargebacks, and transaction records;
• to verify identity, eligibility, business details, driver or merchant credentials, and compliance information;
• to show nearby or relevant services, calculate availability, route or delivery information, and confirm service completion;
• to communicate with you about your account, transactions, support requests, service updates, policy changes, security alerts, and operational notices;
• to personalize content, rewards, offers, and app experience where permitted by law and your choices;
• to detect, prevent, and investigate fraud, abuse, unauthorized access, security incidents, policy violations, payment disputes, and unlawful activity;
• to troubleshoot, analyze, measure, maintain, and improve the Platform and app performance;
• to comply with legal, regulatory, tax, accounting, law enforcement, dispute resolution, and recordkeeping obligations;
• to protect the rights, safety, property, and legitimate interests of Smartie, users, merchants, partners, and the public.

5. Android permissions and sensitive data

The Smartie app may request Android permissions only when needed for a feature you use. Depending on the app and feature, this may include location, camera, photos or files, notifications, contacts, or similar permissions. You can control permissions in your device settings, but some features may not work if required permissions are disabled.

If we need to access, collect, use, or share personal or sensitive data in a way that is not reasonably expected for the feature you are using, we will provide an in-app disclosure and request consent where required before that collection or access begins.

Smartie does not sell personal or sensitive user data. We do not use sensitive permissions or persistent device identifiers for purposes that are prohibited by Google Play policy.

6. Location Data

Smartie collects location data to enable live driver tracking, ride and delivery assignment management, pickup and drop-off coordination, delivery confirmation, route support, safety, fraud prevention, and customer, merchant, and support visibility during active ride or delivery assignments.

For drivers and delivery-drivers, Smartie may collect and use precise location data in the background, including when the app is closed or not in use, only to enable live driver tracking during active ride or delivery assignments. Background location is used for this core service feature and is not used solely for advertising or analytics.

Location access is requested through Android runtime permissions where required. You can manage location permissions in your device settings, but driver, delivery, ride, or live-tracking features may not work correctly if required location permissions are disabled.

7. How we share information

We share information only where needed for the purposes described in this Privacy Policy, where you direct us to share it, or where the law permits or requires it. We may share information with:

• Smartie group entities and personnel who need access to operate, support, secure, and improve the Platform;
• merchants, drivers, delivery partners, accommodation providers, and other partners where needed to fulfill orders, rides, deliveries, bookings, rewards, support, refunds, or disputes;
• payment processors, banks, card networks, wallet providers, and financial service providers to process payments, payouts, refunds, chargebacks, fraud checks, and compliance obligations;
• cloud hosting, analytics, customer support, communications, identity verification, fraud prevention, security, logistics, and technical service providers that process information for us under appropriate safeguards;
• law enforcement, regulators, courts, government authorities, or other third parties where required by law, legal process, safety, fraud prevention, regulatory reporting, or to protect rights and property;
• business transaction parties if we are involved in a merger, acquisition, financing, restructuring, transfer of assets, or similar transaction, with appropriate notice or safeguards where required.

Third-party services may have their own privacy notices. For example, payment, map, analytics, support, app store, or booking providers may process information under their own terms when you interact with them or use their services through the Platform.

8. Data safety, Google Play, and third-party SDKs

Google Play requires app developers to keep the Data safety section accurate and consistent with the app's privacy policy. Smartie reviews app permissions, user data practices, and third-party SDK behavior when preparing Google Play disclosures. Data collected or shared by third-party SDKs included in our apps must be reflected in our Google Play disclosures where required.

The exact Data safety declarations may vary by app, app version, country, feature availability, and user role. If there is a difference between a short app store disclosure and this Privacy Policy, this Privacy Policy provides the broader explanation of Smartie's data practices.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal and sensitive user data. These include access controls, authentication controls, monitoring, staff access limitations, secure development practices, and encryption in transit using modern cryptography such as HTTPS. No system can be guaranteed to be completely secure, but we work to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

10. Retention and deletion

We keep information for as long as reasonably necessary to provide the Platform, maintain your account, complete transactions, resolve disputes, enforce agreements, prevent fraud and abuse, comply with legal, tax, accounting, anti-money laundering, financial services, and regulatory obligations, and protect legitimate business interests.

Retention periods vary by data type and purpose. For example, transaction, payment, tax, compliance, fraud prevention, and dispute records may need to be retained after an account is closed. When information is no longer needed, we delete it, de-identify it, aggregate it, or securely retain it only as required for lawful purposes. Backup copies may persist for a limited period before they are overwritten or deleted according to our backup processes.

11. Account deletion

If the Smartie app allows you to create an account, you may request account deletion from within the app where that option is available, or outside the app through our customer support or Help Centre. When we delete an account following a verified request, we also delete or de-identify personal data associated with that account unless we must retain certain information for legitimate reasons such as legal compliance, fraud prevention, security, dispute resolution, accounting, tax, payment, or regulatory obligations.

12. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or receive a copy of certain personal information. You may also withdraw consent where processing is based on consent, subject to legal or operational limits. To exercise these rights, contact us through the support channels listed above.

You can also manage some privacy choices directly through the app, device settings, or app store settings, including location permissions, camera or photo access, contacts access, notification permissions, and advertising ID controls.

13. Marketing communications

We may send marketing, promotional, rewards, or offer communications where permitted by law and your communication preferences. You can opt out of marketing messages using the unsubscribe or opt-out mechanism in the message, by adjusting app settings where available, or by contacting support. We may still send non-marketing messages such as transaction confirmations, security alerts, account notices, legal notices, and service updates.

14. International processing

Smartie may process and store information in countries where we, our group entities, service providers, or partners operate. Data protection laws in those countries may differ from the laws in your country. Where required, we use appropriate safeguards for cross-border transfers.

15. Children and family accounts

The Platform is intended for users who have the legal capacity to use the relevant Smartie service. If a Smartie feature is made available for a child or family member, the parent or guardian must provide required consent and manage the child or family member's use of the feature. We do not knowingly collect personal information from children except where permitted by law, with appropriate parental or guardian involvement, and for the specific Smartie feature being used.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as by posting the updated policy on this page, updating the date above, or providing an in-app notice where appropriate. Your continued use of the Platform after an updated policy takes effect means you acknowledge the updated policy.

17. Terms and conditions

This Privacy Policy is separate from Smartie's Terms and Conditions. You can view the current terms at terms-and-conditions.